General Terms and Conditions (GTC) of Local Guides Skischule Schiefer Obertauern GmbH ("LGAT")
1. General Provisions**
Unless expressly agreed otherwise, these General Terms and Conditions apply to all legal transactions and contractual relationships concluded between the ski school **“Local Guides Skischule Schiefer Obertauern GmbH”** (hereinafter referred to as **“LGAT”**) and its customers as contractual partners.
LGAT operates **snow sports schools**, specifically ski and snowboard schools. This includes the provision of **instruction in the skills and techniques of snow sports**, particularly skiing and snowboarding (**without guaranteeing a specific level of achievement**) as well as **guiding and accompanying guests** in snow sports, with a focus on skiing and snowboarding.
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2. Reservations, Offers, Order Confirmations, Contract Conclusion, Online Price Queries, and Prices
Reservations for **private lessons, freeride guiding, and ski touring guiding** can be made in person on-site, online, or by phone.
All **offers from LGAT are non-binding**.
The acceptance of reservations and the scope of services are determined solely by the **written order confirmations** issued by LGAT. Verbal or telephone agreements are only valid with an **explicit written confirmation** from LGAT.
All prices quoted by LGAT are in **EURO (€)** and, unless otherwise agreed, **include statutory VAT**. Information in price lists is non-binding, and **no liability is assumed for potential printing errors.**
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#### **3. Payment Terms**
Unless agreed otherwise in writing, for contracts concluded via the **Internet**, a **50% deposit** of the total invoice amount is required **immediately upon receipt of the written order confirmation.** This deposit must be received by LGAT **within 14 days of receiving the order confirmation.** If the deposit is not received on time, the reservation is automatically canceled.
The **remaining balance is due after the service has been provided**, payable in cash or by commonly accepted electronic payment methods.
In the event of **late payment**, LGAT is entitled to charge **statutory default interest**.
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#### **4. Online Offers and Online Bookings**
All services provided by LGAT that are requested and booked via **the Internet or other online services** are subject to these General Terms and Conditions.
##### **4.1. Content of Online Offers**
LGAT assumes **no liability for the accuracy, completeness, or quality** of the information provided online. Claims against LGAT for damages of **any kind**, whether **material or immaterial**, resulting from the use or non-use of the provided information, are **excluded**, unless LGAT is proven to have acted with gross negligence or intent.
All **offers are non-binding**. LGAT explicitly reserves the right to **change, supplement, delete, or temporarily/permanently discontinue** any part of its online content **without prior notice.**
##### **4.2. References & Links**
LGAT assumes **no liability** for **external websites** linked from its pages unless LGAT had prior knowledge of **illegal content** and **negligently failed** to prevent access to such content.
At the time of linking, **no illegal content was known or visible**. However, LGAT has **no control** over the **current and future content** of linked pages and explicitly **distances itself from any changes made after the link was set.**
For **illegal, incorrect, or incomplete content** and **any resulting damages**, liability rests **solely with the provider of the respective website**—not with LGAT, which only provides the link.
##### **4.3. Copyright & Trademark Rights**
LGAT **strives to respect copyright laws** for all published graphics, audio files, video sequences, and texts, using **its own materials** or only licensed, royalty-free content.
All trademarks mentioned on LGAT's website and protected by **third parties** are subject to the applicable trademark laws and ownership rights of their respective owners. The **copyright for materials created by LGAT remains with LGAT.** Any reproduction or use of graphics, audio files, video sequences, and texts in **other electronic or printed publications** is **prohibited without LGAT’s explicit permission.**
By accepting these GTCs, the customer **expressly agrees that LGAT may take photos** during lessons or events and may **publish them on the LGAT website or social media pages**. Customers **waive any legal claims** regarding these images upon acceptance of the GTCs.
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#### **5. General Participation Requirements**
Customers must **accurately disclose their skiing or snowboarding skills and experience** before the service begins.
They are responsible for having **appropriate equipment that meets safety standards** and is suitable for the current **weather and snow conditions**. Additionally, customers must inform LGAT **about any health conditions** that may affect their ability to participate in snow sports.
Before lessons begin, customers must have their **ski or snowboard equipment professionally checked and adjusted** at a certified shop. **LGAT assumes no liability** for damages caused by **improperly maintained or adjusted equipment.**
Participants must strictly **follow all instructions given by LGAT guides**. Failure to comply, or **being under the influence of alcohol or drugs**, entitles LGAT to **immediately terminate the contract** without any refund.
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#### **6. Liability**
LGAT **strongly recommends** that participants have **health, accident, liability, and travel insurance.**
LGAT **is only liable** for damages **caused intentionally or through gross negligence** while providing services.
Customers are responsible for **adhering to FIS rules and all legal regulations**. LGAT assumes **no liability** if the participant **violates safety guidelines, FIS rules, or legal obligations.**
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#### **7. Complaints**
Any **complaints** must be reported **immediately on-site** at the LGAT office to allow for quick resolution. Complaints made **after the service is completed** will not be considered for **refunds or compensation.**
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#### **8. Cancellation Policy**
- **Cancellations are free of charge if made at least 14 days before the scheduled service.**
- If canceled **less than 14 days before**, LGAT retains the **50% deposit** as a cancellation fee.
- If a cancellation is due to **illness or injury**, a **full refund** is possible with a **doctor’s certificate.**
**No refunds** are provided for:
- No-shows or early withdrawals from lessons/tours.
- Weather-related cancellations (force majeure).
- Lift ticket costs, which must always be covered by the participant.
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#### **9. Safety Regulations**
In accordance with **Salzburg State Sports Law (1988)**, children and adolescents **under 15 years old** must wear a **certified ski or snowboard helmet (ÖNORM EN 1077:2007).**
All participants must be familiar with and follow **FIS slope rules.**
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10. Jurisdiction, Place of Performance, and Applicable Law**
The place of performance is the **central headquarters of LGAT**.
For **any legal disputes**, the **competent court at LGAT’s registered office** shall have jurisdiction. **Austrian law applies,** and the contract language is **German.**
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11. Legal Validity
If any provisions of these **General Terms and Conditions** become **invalid**, the remaining provisions shall **remain unaffected**. Any invalid provision shall be **replaced with a legally valid provision that best fulfills the original intent.**
Any changes to these **General Terms and Conditions must be made in writing.**